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At  Chocolate Luxury, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return or exchange your item under the following conditions:

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Eligibility for Returns:

• Wigs must be returned in their original, unused condition.

• Wigs that have been worn, altered, or have had the lace cut or tinted are not eligible for return.

• All returns must be made within 14 days of receiving your order.

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Return Process:

1. Initiate a Return: Contact our customer service team at service@cluxuryy.com  to initiate a return. Please include your order number and the reason for the return.

2. Return Authorization: Once your return is approved, we will provide you with a return authorization and detailed instructions on how to send the item back.

3. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

4. Refund Process: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.

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Non-Returnable Items:

• Custom-made wigs.

• Wigs that have been worn, have had the lace cut, or have been tinted.

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Exchanges: If you would like to exchange your wig for a different style, color, or length, please contact us within 14 days of receiving your order. The exchanged item must meet the same return eligibility criteria.

Defective or Incorrect Items: If you receive a defective or incorrect item, please notify us within 3 days of delivery. We will provide a replacement or a full refund, including return shipping costs.

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This return policy clearly outlines the conditions and process for returns, ensuring customers understand the requirements.